Official Google Business Profile API · auto-posting stays off until you turn it on
Agent live14 locations polled38 replies today2 held for youavg response 11 min$0.94 spend
Product preview Last poll 4 min ago
Product preview: TendReply reads each incoming Google review, classifies its intent, sentiment, and severity, drafts an on-brand reply grounded in your knowledge base, and auto-posts routine replies once you opt in. Severe reviews — health, safety, legal, or discrimination claims — are always held in an Urgent queue for a human to approve, edit, or dismiss. The Overview and Insights tabs show reply rate, rating and sentiment trends, review themes, emerging issues, and praise drivers.
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Urgent 2All 379Automated 365Flagged 8Spam 4
Reviews that need your input · 2unanswered — approve, edit, or dismiss
Marisol R.🔴 urgent
“I got sick after eating here Saturday night, this is a health issue”
Why we flagged it: Possible health & safety claim — we never auto-post these. A reply was drafted for your approval.
Marisol, thank you for telling us — a report like this is something we take seriously and look into the same day. Please reach our manager directly at the number on our profile so we can follow up with you personally. We're sorry your visit ended this way.
Approve & post↻ Suggest anotherDismiss
Devin K.🔴 urgent
“Manager refused to serve my party, we're speaking to a lawyer”
Why we flagged it: Possible legal matter — held for you. Nothing posts to your profile until you approve it.
Devin, we want to understand exactly what happened. Our manager would like to speak with you directly — please call the number on our profile so we can look into this properly.
Approve & post↻ Suggest anotherDismiss
No compensation offered No liability admitted No claims outside your knowledge base
TriageSeverity-aware
Answer everything. Escalate what matters.
Every review is classified for intent, sentiment, and severity before a word is written. Ordinary praise and ordinary complaints are handled on their own. Health, safety, legal, and discrimination claims never post without you.
Grounded in your factsReplies in the reviewer's languageLearns your editsInstant kill switch